Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal identifiers (name, email address)
• Account and ticket purchase information
• Payment information (processed by third parties like Stripe)
• IP address and device information
• Usage data and analytics
• User-generated content (comments, ratings, reviews)

We collect viewing and engagement data during live and on-demand screenings, including watch time, participation in discussions, ratings, and event interaction metadata, to operate the live experience and improve our Services.

2. How We Use Information

We use the information we collect to:

• Provide and operate the Services
• Process transactions and ticket purchases
• Communicate with you about your account and purchases
• Send marketing and transactional emails (with your consent)
• Improve the Site and user experience

We may use anonymized or publicly displayed user comments, ratings, or reviews for promotional or marketing purposes.

3. Cookies and Analytics

We use cookies, Google Analytics, and similar technologies to understand how you use our Services and to improve our Site. You can control cookie preferences through your browser settings.

4. Third-Party Service Providers

We use third-party services to operate our Services, including payment processing (e.g., Stripe), hosting, analytics, email delivery, and streaming infrastructure. These providers may process personal information on our behalf in accordance with their own privacy policies.

5. Sharing of Information

We may share your information with:

• Service providers (payment processors, email platforms, analytics providers)
• Filmmakers and partners (aggregated and anonymized viewing and demographic data only)

We do not sell personal information.

6. Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email we send you.

7. Data Security

We implement reasonable administrative and technical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. You may request this by contacting us at thelonescreen@gmail.com.

You may request deletion of your account by contacting us at thelonescreen@gmail.com, subject to legal and operational requirements.

10. Children's Privacy

Our Services are intended for users 18 and older. We do not knowingly collect information from individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date.

12. International Users

Our Services are operated in the United States, and your information may be processed and stored in the United States.

13. Contact

Questions about this Privacy Policy may be sent to the email address: thelonescreen@gmail.com.